Shipping policy
Last updated: August 31, 2026
This Shipping Policy applies to orders placed through petalandplacket.com and shipped by PETAL & PLACKET, operated by BLOUSE BLOOM LLC.
1. Shipping Area and Cost
We provide free standard shipping to valid delivery addresses in the contiguous 48 United States. Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, and international destinations are not currently supported.
2. Order Cut-Off Time
The daily order cut-off is 2:00 p.m. Eastern Time on business days. Orders placed after the cut-off are treated as received on the next business day.
3. Processing Time
Orders are normally processed within 1-2 business days after payment authorization. Business days are Monday through Friday, excluding U.S. public holidays. Orders are not processed on weekends or U.S. public holidays.
4. Transit and Estimated Delivery
Estimated carrier transit time: 3-5 business days.
Total estimated delivery time, including processing: 4-7 business days.
Delivery estimates begin after a valid order is received and payment is confirmed. They are estimates, not guaranteed delivery dates. Severe weather, carrier disruptions, address issues, and other events outside reasonable control may cause delays.
5. Tracking
When available, tracking information is sent to the email address used at checkout after the order ships. Tracking may require time to update after the carrier receives the package.
6. Address Accuracy and Changes
Customers are responsible for entering a complete and accurate delivery address. Contact support@petalandplacket.com immediately if a correction is needed. Address or order changes can only be processed before shipment and cannot be guaranteed once fulfillment has begun.
7. Delivery Problems
If tracking indicates delivery but the package cannot be located, check the delivery area, household members, and carrier updates before contacting us. Report damaged, missing, incomplete, or incorrect orders to support@petalandplacket.com within 7 calendar days after delivery so we can investigate and assist.
8. Contact
Shipping questions may be sent to support@petalandplacket.com. Customer service is available Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time, excluding U.S. public holidays.