Refund policy
Last updated: August 31, 2026
This Return and Refund Policy applies to purchases made from PETAL & PLACKET, operated by BLOUSE BLOOM LLC, through petalandplacket.com.
1. Return Window
You may request a return within 30 calendar days after the order is delivered. To qualify, the item must be returned in a condition that allows us to verify the item and process the request.
2. Item Condition and Packaging
Original packaging is not required.
Reasonable opening, handling, and inspection are permitted.
The item should include all supplied accessories, parts, labels, and instructions that were delivered with it.
Please use suitable protective packaging so the item is not damaged during return transit.
Damage caused by use beyond reasonable inspection, alteration, misuse, or inadequate return packaging may affect eligibility to the extent permitted by law.
3. Requesting a Return
Email support@petalandplacket.com within the 30-day return window. Include your order number, the item you want to return, and the reason for the request. If applicable, attach clear photographs showing damage, missing parts, or an incorrect item.
Do not send a return before receiving authorization and return instructions. The authorized return address and prepaid shipping label will be provided after the request has been reviewed.
4. Return Shipment Deadline
After return authorization is issued, the package must be handed to the designated carrier within 14 calendar days. If additional time is needed, contact us before that deadline.
5. Return and Exchange Shipping Costs
PETAL & PLACKET pays the authorized return or exchange shipping cost by providing a prepaid label or other approved shipping arrangement. No restocking fee is charged. Unauthorized shipping charges, expedited services selected without approval, or packages sent to an unapproved address might not be reimbursed.
6. Exchanges
To request a size or product exchange, contact us before returning the item. Exchanges are subject to availability. We cover the authorized return and replacement shipping costs. If the requested replacement is unavailable, we will issue a refund to the original payment method.
7. Damaged, Missing, or Incorrect Items
Report damaged, incomplete, or incorrect items to support@petalandplacket.com within 7 calendar days after delivery. Include your order number and photographs when available. We will review the report and arrange an appropriate replacement, exchange, or refund at no additional shipping cost.
8. Refunds
After the returned item is received and inspected, we will notify you of the outcome. Approved refunds are submitted to the original payment method within 5 business days after inspection. Your bank or payment provider may require an additional 3-10 business days to post the credit.
Original standard shipping was free. If an optional paid upgrade was purchased, that upgrade charge is not refundable unless the order arrived damaged, incomplete, incorrect, or the refund is otherwise required by law.
9. Order Cancellations and Changes
A cancellation, address correction, or order modification may be requested by emailing support@petalandplacket.com. Requests can only be processed before the order ships and are not guaranteed if fulfillment has already begun. After shipment, the return procedure applies.
10. Exclusions
We do not designate ordinary merchandise as final sale and we do not sell customized or personalized products. Gift cards are not returnable or refundable except where required by law.
11. Contact
Questions about a return, exchange, or refund should be sent to support@petalandplacket.com. Customer service is available Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time, excluding U.S. public holidays.