What does PETAL & PLACKET sell?
We offer thoughtfully selected women’s blouses, shirts, knit tops, and layering pieces. Product pages show available materials, colors, fit, care, sizing, price, and availability.
Who operates the store?
PETAL & PLACKET is operated by BLOUSE BLOOM LLC, a Missouri limited liability company formed on January 7, 2026.
Where do you ship?
We ship to valid street addresses within the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.
How much is shipping?
Standard shipping is free for eligible orders within the contiguous 48 United States. No minimum order is required.
When will my order arrive?
Orders placed by 2:00 p.m. Eastern Time on a business day normally require 1–2 business days for processing and 3–5 business days for transit. Total estimated delivery is 4–7 business days. Weekends and U.S. public holidays are not processing days.
Can I cancel or change an order?
Yes. Contact support@petalandplacket.com before shipment. Cancellation, address correction, and order modification requests can only be processed before shipment.
What payment methods are accepted?
The website footer and checkout support American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.
What is the return period?
You may request a return within 30 calendar days after delivery. We accept both defective and non-defective products.
Do I need the original packaging?
No. Original packaging is not required. Please use secure protective packaging and include the parts, labels, and accessories originally supplied with the product.
Who pays return shipping?
BLOUSE BLOOM LLC pays authorized return and exchange shipping. Customer service provides a prepaid label. No restocking fee or return-handling fee is charged.
How do I obtain the return slip?
Contact support@petalandplacket.com. After authorization, customer service provides a downloadable return slip and prepaid label. Download and print the return slip and place it inside the package.
How soon must an authorized return be shipped?
Hand the package to the designated carrier within 14 calendar days after receiving authorization and return instructions.
Can I exchange an item directly?
Yes. Direct exchanges are available for eligible items, subject to availability. Contact support@petalandplacket.com before returning the product.
When will I receive my refund?
Approved refunds are submitted to the original payment method within 5 business days after the returned product is inspected. Banks and payment providers may require an additional 3–10 business days to post the credit.
What if my order is damaged, defective, incomplete, missing, or incorrect?
Contact support@petalandplacket.com within 7 calendar days after delivery. Include your order number and photographs when available. BLOUSE BLOOM LLC will arrange an appropriate replacement, exchange, or refund and bear the authorized costs required to resolve the order.
How can I contact customer service?
Email support@petalandplacket.com or call +1 541-991-9736, Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. public holidays.