Last updated: August 31, 2026
Where do you ship?
We ship to valid addresses in the contiguous 48 United States. Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, and international destinations are not currently supported.
How much is shipping?
Standard shipping is free for eligible orders within our shipping area.
When will my order arrive?
Orders normally require 1-2 business days for processing and 3-5 business days for carrier transit. The total estimated delivery time is 4-7 business days.
What is the order cut-off time?
The cut-off is 2:00 p.m. Eastern Time on business days. Orders placed later are treated as received on the next business day.
Do you process orders on weekends or holidays?
No. Orders are not processed on weekends or U.S. public holidays.
Can I cancel or change an order?
Email support@petalandplacket.com as soon as possible. Cancellation, address, or order changes can only be processed before shipment and cannot be guaranteed once fulfillment has begun.
What is your return period?
You may request a return within 30 calendar days after delivery. After authorization, the package must be handed to the designated carrier within 14 calendar days.
Do I need the original packaging?
No. Original packaging is not required. Reasonable opening and inspection are allowed. Please include supplied accessories, parts, labels, and instructions and use suitable protective return packaging.
Who pays return or exchange shipping?
We pay authorized return and exchange shipping costs by providing a prepaid label or another approved arrangement. We do not charge a restocking fee.
How long does a refund take?
Approved refunds are submitted to the original payment method within 5 business days after the returned item is inspected. Banks and payment providers may require another 3-10 business days to post the credit.
What if an item is damaged, incomplete, or incorrect?
Notify support@petalandplacket.com within 7 calendar days after delivery and include the order number and photographs when available. We will review the issue and arrange an appropriate replacement, exchange, or refund.
Do you sell final-sale or customized products?
We do not designate ordinary merchandise as final sale, and we do not sell customized or personalized products. Gift cards are not returnable or refundable except where required by law.
How can I contact customer service?
Email support@petalandplacket.com. Customer service is available Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time, excluding U.S. public holidays.